Our website privacy policy

Using this site means that you accept our privacy policy.

Who is the Dimensions Group?

The Dimensions (UK) Ltd Group of companies provide a range of support services for people with learning disabilities and autism, across England and Wales. We also campaign for a more inclusive society and run a number of projects and initiatives to support this.

Dimensions (UK) Ltd is a charitable registered society under the Co-operative and Community Benefit Societies Act 2014. Financial Conduct Authority No. 31192R and the Homes & Communities Agency 4648.

The Dimensions (UK) Ltd group of companies includes Discovery, registered charity number 10257343, Dimensions Cymru, Registered Charity Number 1191485 and Outreach3Way, registered charity number 278140. For the purpose of this policy, these organisations are together referred to as Dimensions Group.

What does this privacy policy cover?

This privacy policy covers information submitted to the Dimensions Group via any of the group websites (including cookies), social media channels or Crowdsignal and SurveyMonkey accounts.

This policy outlines how we collect, use, store and share personal data. It also covers access by third party applications and our commitment to keeping your information secure.

Additional privacy policies exist for colleagues, for board members and Trustees, for people we support, for Tenants, for job applicants, for volunteers and for family members of people we support and for friends of people we support. These complement the information in this privacy policy.

What information do we collect?

The ways we use your information are based on our legitimate interests of being able to provide you with the information you require from Dimensions, in the most appropriate way for you.

The Dimensions Group only collects relevant and necessary information. We will never ask you to supply financial details via our website, social media or other channels.

Information we collect on the Dimensions Group websites include:

  • First name
  • Last name
  • Email address
  • Town/city
  • Postcode
  • Telephone number
  • Cookies
  • Other information relevant to the case, project, campaign or communication.

Some of the information we collect via the Dimensions Group websites is collected by third party applications, called Dotmailer, Articulate (e-eLearning), Survey Monkey and Crowdsignal..

Analytic tracking tools also collect anonymous information across Dimensions Group websites and social media channels. This data is used only to improve user experience and is never shared.

Information we collect via Dimensions Group social media channels is dependent on what you share with us. We may access publicly available details on your profile to get more, relevant information about you. We will never publicly share personal data that is not already publicly available, or ask you to.

Information we collect via Dimensions Group SurveyMonkey or Crowdsignal accounts is dependent on the survey being carried out and what you decide to share with us.


Cookies are small files of letters or numbers downloaded on to a device when users access websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide service information to the owners of the site.

This information is used to track visitor use of the website and to compile statistical reports on website activity. We cannot identify individuals from cookies.  Visit www.aboutcookies.org to find out how to control cookies.

What do we use your information for?

Information we collect and store via Dimensions Group websites is used for only the reason the  submission is made, on the legal basis of consent or legitimate interests as appropriate. For example:

  • Information supplied via an e-newsletter or campaigning form is used to distribute newsletters or campaign information to you
  • Information supplied via a contact form is used to direct your enquiry onto the relevant department so a member of the Dimensions team can respond to you.
  • Information supplied via Dimensions Group social media channels is used to direct your enquiry onto the relevant department so a member of the Dimensions team can respond to you.
  • Information supplied via the Dimensions Group SurveyMonkey or Crowdsignal accounts is used to supply data or feedback around a specific topic within Dimensions and possibly third parties where appropriate.

How do we store your information?

Information you share with us via the Dimensions Group websites, social media channels or SurveyMonkey and Crowdsignal accounts may be stored within the EU:

  • On the website content management system. (WordPress website hosted by WPEngine)
  • On Dimensions gmail account
  • On Dimensions email servers
  • On Dimensions internal servers
  • On Dotmailer
  • On SurveyMonkey and Crowdsignal
  • On social media channels.

Some information may be stored on mobile devices or printed out and stored as hard copy.

This privacy policy covers information stored within Dimensions Group or which is held by other organisations acting on our behalf. We cannot hold responsibility for the actions of 3rd parties, but can provide details of who it was shared with.

How do we share your information?

We only share your information with internal or external individuals or departments relevant to your case or for reporting purposes.

We require all companies we work with to confirm their approach to privacy and information sharing.

Information submitted is shared via Dimensions email servers or telephone call. On occasion, information may be printed and hard copies shared.

Information submitted via Dimensions Group websites is accessible by third parties who help manage the content management systems and platforms. These are contractual partnerships and no information will be accessed, exported or shared without Dimensions Group approval.

E-newsletter sign-ups are shared via CSV file or directly into the Dotmailer platform.

Information submitted via a Dimensions Group SurveyMonkey and Crowdsignal account is only shared with relevant parties and, if specified on the survey, will be anonymised.

We may disclose your personal information to any member of our Group, which means our Group companies, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event we sell or buy any businesses or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use.

We will never sell your information.

If you do not wish or no longer wish to be contacted for marketing purposes, please click here.

Keeping your data secure

All data collected is protected against unauthorised access. As required by the General Data Protection Regulations, we follow security procedures in the storage and disclosure of information that you have given to us, in order to prevent, as far as possible, any unauthorised access.

However, due to the nature of the medium, we are unable to provide any guarantee that information stored by us will not be subject to unauthorised access and any transmission is at your own risk.

Our website content management system and host server are secure networks with regularly updated security put in place.

All passwords are regularly updated.

In the unlikely event that data is compromised, we will strive to inform everyone affected as soon as possible and take all precautions to mitigate damage and prevent further risk.

Links to other websites

Dimensions Group websites, social media channels, Articulate eLearning, SurveyMonkey and Crowdsignal accounts include links to external websites.

This privacy policy does not cover external websites. Please refer to their own privacy policies, including cookie policies.

Changes to the privacy policy

In the event that we change our privacy policy, we will edit this page and put latest revised date.

How to access your information

You have the right to access any information we hold about you free of charge, this is known as a Subject Access Request.  You should request this in writing.

You can contact us in writing, or over the phone, or face to face, if you would like to exercise any of your other rights, which include the right to:

  • Ask for incorrect information to be changed;
  • Ask for information to be deleted;
  • Ask for information to not be used at all, or not be used in certain ways;
  • Ask for information to be made available to you in a reusable electronic format;
  • And rights around not being subject to some types of automated decisions.

You can find more information about your rights, or raise a complaint with the Information Commissioner’s Office (the UK’s regulator of data protection) on their website: https://ico.org.uk/

How to contact us

Please contact our Data Controller if you have any questions about our privacy policy or information we hold about you:

By email: marketing@dimensions-uk.org

Or write to: Dimensions (UK) Ltd, Building 1430 , Arlington Business Park , Theale , Reading , RG7 4SA

This policy was updated June 2021