Coronavirus – Information for families

In this section you will find ​dedicated information and resources for families of people supported by Dimensions, Discovery and Waymarks.

For information and support for families click here.

For information about visiting and support bubbles click here.

For information about hospital admissions click here.

Our CEO Steve Scown has written open letters to families, which can be viewed and downloaded here.

You can also find the latest news and updates about the actions we are taking during the pandemic via our Coronavirus news page.

Helpline for families

We have also set up a helpline for the families of the people we support. The line is open from 9:30am to 1:30pm, Monday to Friday, and will give family members the opportunity to ask questions of our team of family consultants.

Phone 0300 303 9161 or Email: Family.helpline@dimensions-uk.org


You can also find a wealth of accessible information, ideas, activities and resources for life at home, so you and your loved one can stay active and connected, via our ‘Advice, resources and activities to get through the coronavirus crisis’ resources page.

If you have concerns please speak to your locality manager for updates.

If you cannot reach your usual contacts, please complete the contact form here.