Coronavirus – Information for families of people supported by Dimensions, Discovery and Waymarks

​Our CEO Steve Scown has written open letters to families, which can be downloaded below.

Dimensions letters:

Dimensions first letter to families

Dimensions second letter to families 

Dimensions third letter to families

Dimensions fourth letter to families

Dimensions fifth letter to families

Dimensions sixth letter to families

Dimensions seventh letter to families

Dimensions eighth letter to families

Dimensions ninth letter to families

Dimensions tenth letter to families

Discovery letters:

Discovery first letter to families

Discovery second letter to families 

Discovery third letter to families

Discovery fourth letter to families

Discovery fifth letter to families

Discovery sixth letter to families

Discovery seventh letter to families

Discovery eighth letter to families

Discovery ninth letter to families

Discovery tenth letter to families

Frequently Asked Questions

We all have many questions about the new coronavirus, Covid-19 and our response to the pandemic at Dimensions. In order to answer some of these, we are regularly updating a comprehensive Frequency Asked Questions document. You can download the latest version by clicking here.

Support bubbles

Single adult households in England can form a ‘support bubble’ with one other household.

The government introduced these as they recognised that people who lived alone might be finding lockdown particularly difficult.

It’s important to remember the support bubble can only be between two households and once decided it cannot change.

Download Dimensions Family guidance regarding support bubbles

External visits to services

During the lockdown it is important to note that only urgent visits to services by certain colleagues and external contractors are currently allowed, following infection control measures. Essential visits include maintenance visits to keep people or buildings safe.

We have closed our day and respite services and are using their staff teams and buildings for emergency cover. These closures will be kept under review.

If you have concerns please speak to your locality manager for updates.

Visits by family members for outside exercise

This summary of current lockdown rules in England, prepared by Access Social Care, explains that, while government guidelines state that exercise must be taken locally and only once a day, this is not in the legal regulations. Therefore, family members could legally travel, even from another area, to take a walk with their loved one in the park, with up to two support workers present if necessary, as long as they maintain a social distance of two metres (or wear full PPE if this won’t be possible) and only one family member walks with them at a time.

Hospital Passport

The Hospital passport gives the information that doctors will need if your relative is admitted hospital for treatment.

Download COVID-19 Hospital Passport

Download information about the COVID-19 Hospital Passport

Download tips on using COVID-19 Hospital Passport

Facts for families

We have prepared a useful factsheet for the families of people we support on what to expect if their loved one is admitted to hospital as a result of Covid-19. Click here to download Dimensions Covid-19 Hospital Factsheet.

Advance care planning

In response to Covid-19 we are aware that some providers are being contacted by primary care services to ensure that advanced care planning is in place for people who receive care and support. This includes people who have learning disabilities and autism, in particular those who are in care homes. Dimensions position statement sets out some key points for colleagues about which to be vigilant, so as to support processes around advanced care planning.

‘At home’ resources

Now that the government has told everyone to stay indoors as much as possible, there is a greater need than ever for people to stay active and connected from home. Visit our ‘At home’ resources page to find a wealth of ideas, activities and resources for life at home, so you and your loved one can stay active and connected.

Helpline for families

We have also set up a helpline for the families of the people we support. The line is open from 9:30am to 1:30pm, Monday to Friday, and will give family members the opportunity to ask questions of our team of family consultants. Please ask your relative’s support team for the helpline number if required.