Coronavirus – Information for families of people supported by Dimensions, Discovery and Waymarks

​Our CEO Steve Scown has written an open letter to families, which can be downloaded below.

Dimensions letter to families

Dimensions second letter to families 

Discovery letter to families

Discovery second letter to families 

Waymarks letter to families

Waymarks second letter to families 

Frequently Asked Questions

We all have many questions about the new coronavirus, Covid-19 and our response to the pandemic at Dimensions. In order to answer some of these, we are regularly updating a comprehensive Frequency Asked Questions document. You can download the latest version by clicking here.

Visiting services and support bubbles

We are really pleased that the government has changed some of the restrictions on visiting family and friends and this has meant we have made some changes to our guidelines for meeting family and friends.

From 13th June, single adult households in England can form a ‘support bubble’ with one other household. All of those in this support bubble can spend time with each other indoors and outside, including overnight stays. While in the bubble, people do not need to stay two metres apart.

The government introduced these as they recognised that people who lived alone might be finding lockdown particularly difficult.

It’s important to remember the support bubble can only be between two households and once decided it cannot change.

Download Dimensions Family guidance regarding support bubbles

If it is working well for you meeting your family member in a park or other outside space we are really happy to continue in this way with you.

We have closed our day and respite services and are using their staff teams and buildings for emergency cover. These closures will be kept under review.

Download Dimensions Family friendly visiting guidance here. 

If you have concerns please speak to your locality manager for updates.

Hospital Passport

The Hospital passport gives the information that doctors will need if your relative is admitted hospital for treatment.

Download COVID-19 Hospital Passport

Download information about the COVID-19 Hospital Passport

Download tips on using COVID-19 Hospital Passport

Facts for families

We have prepared a useful factsheet for the families of people we support on what to expect if their loved one is admitted to hospital as a result of Covid-19. Click here to download Dimensions Covid-19 Hospital Factsheet.

Advance care planning

In response to Covid-19 we are aware that some providers are being contacted by primary care services to ensure that advanced care planning is in place for people who receive care and support. This includes people who have learning disabilities and autism, in particular those who are in care homes. Dimensions position statement sets out some key points for colleagues about which to be vigilant, so as to support processes around advanced care planning.

‘At home’ resources

Now that the government has told everyone to stay indoors as much as possible, there is a greater need than ever for people to stay active and connected from home. Visit our ‘At home’ resources page to find a wealth of ideas, activities and resources for life at home, so you and your loved one can stay active and connected.

Helpline for families

We have also set up a helpline for the families of the people we support. The line is open from 10am to 2pm, Monday to Friday, and will give family members the opportunity to ask questions of our team of family consultants. Please ask your relative’s support team for the helpline number if required.