Regulatory Information and Policies


We are regulated by the Care Quality Commission in England, the Care Inspectorate in Wales and the Regulator of Social Housing, and comply with the standards they expect.

You can find the CQC rating of each of our regulated offices here.

We are also accredited by the Contractors Health and Safety Assessment Scheme (CHAS), which means our health and safety standards have been externally assessed.

Our liability insurance is with Zurich Municipal and our Policy Number is XAO-272040-0623; our MOJ Portal ID is C00108.


Beyond these requirements, we have also developed our own quality standards and benchmarks.

These are monitored by our quality and compliance team, our better practice team and our performance improvement team, who work with our operational staff.

We employ experts by experience who have learning disabilities and autism, as quality consultants. They carry out nationwide quality audits, following rigorous standards.

We were one of the first social care organisations to appoint an independent safeguarding chair, to ensure the highest level of scrutiny of our standards.

We act in accordance with a comprehensive set of policies, with particular focus on those that keep the people we support safe and well:

Download our Whistleblowing policy

Download our Safeguarding policy

Download our Concerns complaints compliments policy

Download our Eviction policy

Download our Tenure policy

Download our Neighbourhood and community standards policy

Download our Referrals allocations and new support policy

Download our Modern Slavery and Human Trafficking policy statement

Download our Gender pay gap report and statement 2020

Download our Gender pay gap report and statement 2021

Download our Gender pay gap report and statement 2022

Download our Ethnicity Pay Gap report 2023 – coming soon

Download our Staying covid-secure notice

Please visit our easy read pages to find more information about important issues, including making a complaint or sharing compliment, and what Dimensions will do for you as a tenant.

Value for Money

Our annual Value for Money Statement is an opportunity to critically assess our performance. We demonstrate the effectiveness of our work through external and internal benchmarking and monitoring performance over time. This report, incorporated into Dimensions’ annual report and accounts, sets out how we are achieving value for money:

Download Dimensions easy read Value for Money report 2019-2020

Download Dimensions easy read Value for Money report 2018-2019

Download Dimensions easy read Value for Money report 2017-2018

Annual Reports

Download Dimensions Accounts 2021-2022

Download Dimensions Impact Report 2020-21

Download Dimensions Accounts 2020-21

Download Dimensions Accounts 2019-20

Download Dimensions Accounts 2018-19