Regulatory Information and Policies
We are regulated by the Care Quality Commission in England, the Care Inspectorate in Wales and the Regulator of Social Housing, and comply with the standards they expect.
You can find the CQC rating of each of our regulated offices here.
We are also accredited by the Contractors Health and Safety Assessment Scheme (CHAS), which means our health and safety standards have been externally assessed.
Our liability insurance is with Zurich Municipal and our Policy Number is XAO-272040-0623; our MOJ Portal ID is C00108.
Beyond these requirements, we have also developed our own quality standards and benchmarks.
These are monitored by our quality and compliance team, our better practice team and our performance improvement team, who work with our operational staff.
We employ experts by experience who have learning disabilities and autism, as quality consultants. They carry out nationwide quality audits, following rigorous standards.
We were one of the first social care organisations to appoint an independent safeguarding chair, to ensure the highest level of scrutiny of our standards.
Download our Whistleblowing policy
Download our Safeguarding policy
Download our Concerns complaints compliments policy
Download our Eviction policy
Download our Tenure policy
Download our Neighbourhood and community standards policy
Download our Referrals allocations and new support policy
Download our Gender pay gap report and statement 2020
Download our Gender pay gap report and statement 2021
Download our Gender pay gap report and statement 2022
Download our Ethnicity Pay Gap report 2023 – coming soon
Download our Staying covid-secure notice
Value for Money
Our annual Value for Money Statement is an opportunity to critically assess our performance. We demonstrate the effectiveness of our work through external and internal benchmarking and monitoring performance over time. This report, incorporated into Dimensions’ annual report and accounts, sets out how we are achieving value for money:
Download Dimensions Accounts 2021-2022
Download Dimensions Impact Report 2020-21
Download Dimensions Accounts 2020-21
Download Dimensions Accounts 2019-20
Download Dimensions Accounts 2018-19