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Referrals and enquiries

0300 303 9001

We accept NGT calls

  • Referrals and enquiries

    0300 303 9001

    We accept NGT calls

    All contacts

  • Contact

    Dimensions
    Building 1230
    Arlington Business Park
    Theale
    Reading
    RG7 4SA

    Phone: 0300 303 9001

    • We will process and protect the information you share with us in line with our privacy notices: www.dimensions-uk.org/legal/
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    All contacts

My support

If I’m happy or unhappy
lady complaining

You can make a complaint about anything that is making you unhappy.

girl being bullied

You can make a complaint about people who are making you unhappy.

man being told off

You can make a complaint about staff who you think have broken the rules.

1- ER-Compliments-Easy read featured images 800px X 528 px

A compliment is a way of saying you are really happy about something a member of staff has done.

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You can share a compliment about anything that is making you happy.

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You can share a compliment about a staff who are making you happy.

ER-If-I-am-unhappy-ASK-ER-NEW4

How we 'Ask Listen Do'

We may ask you for more information about your compliment or complaint.

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How we 'Ask Listen Do'

We will listen to your feedback.

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How we 'Ask Listen Do'

We will tell you what we will do or have done as a result of your feedback.

lady complaining

You can find out what Dimensions does when somebody makes a complaint in this Easy Read guide.

Download What Dimensions does about complaints

woman asking another woman questions

You can find out how to make a complaint in our guide called Making a Complaint or speaking out.

Download Making a complaint or speaking out.

ER-Complaints-survey

If you have made a complaint to us, you can complete Dimensions interactive easy read complaints satisfaction survey to let us know if you are happy with how your complaint was handled.

Download Dimensions interactive easy read complaints satisfaction survey

ER video better

You can find out what Dimensions does when somebody makes a complaint by watching this accessible animation via this link:
https://www.youtube.com/watch?v=TYXtlGPs3x0

7-ER-Compliments-download-featured image

You can find out how to make a compliment in our guide called 'What Dimensions does about sharing a compliment'

Download What Dimensions does about sharing a compliment.

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Regulated by

  • Care Quality Commission
  • CIW
  • Regulator of Social Housing
  • CHAS
  • CARE
  • Great Places to Work 2025
  • GPTW Charity & NFP 2024
  • GPTW Development 2024
  • Great Places to Work 2024
  • Great Places to Work 2023 Five years
  • 2023 Best Workplace for Wellbeing Great Place to Work®
  • GPTW Best Workplaces for Women 2022
  • 2022 Best Workplace for Wellbeing Great Place to Work®
  • Great Place to Work 2022
  • Great Places to Work 2021
  • Great Places to Work 2020
  • Great Places to Work
  • Mindful Employer
  • National Centre for Diversity
  • Disability Confident Employer
  • Driving up Quality

© Copyright Dimensions 2025. All rights reserved

Dimensions (UK) Ltd., Building 1230 , Arlington Business Park , Theale , Reading , RG7 4SA

A housing association and charitable registered society under the Co-operative and Community Benefit Societies Act 2014

Financial Conduct Authority No. 31192R and the Regulator of Social Housing 4648.

Our illustrations are created by people we support

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