You can make a complaint about anything that is making you unhappy.

You can make a complaint about people who are making you unhappy.

You can make a complaint about staff who you think have broken the rules.

How we 'Ask Listen Do'

We may ask you for more information about your complaint.

How we 'Ask Listen Do'

We will listen to your feedback.

How we 'Ask Listen Do'

We will tell you what we will do or have done as a result of your feedback.

You can find out about the rules that staff should follow in this series of booklets called: What Dimensions does about…

You can download these from the My Easy Read guides webpage.

You can find out what Dimensions does when somebody makes a complaint in this Easy Read guide.

You can find out how to make a complaint in our guide called Making a complaint or speaking out.

You can find out how what to do if you are unhappy in your home in this easy read guide.

If you have made a complaint to us, you can complete Dimensions interactive easy read complaints satisfaction survey to let us know if you are happy with how your complaint was handled.

You can find out what Dimensions does when somebody makes a complaint by watching this accessible animation via this link: https://www.youtube.com/watch?v=TYXtlGPs3x0