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0300 303 9001

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  • Referrals and enquiries

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    We accept NGT calls

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  • Contact

    Dimensions
    Building 1430
    Arlington Business Park
    Theale
    Reading
    RG7 4SA

    Phone: 0300 303 9001

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My support

If I’m unhappy
lady complaining

You can make a complaint about anything that is making you unhappy.

girl being bullied

You can make a complaint about people who are making you unhappy.

man being told off

You can make a complaint about staff who you think have broken the rules.

ER-If-I-am-unhappy-ASK-ER-NEW4

How we 'Ask Listen Do'

We may ask you for more information about your complaint.

ER-If-I-am-unhappy-LISTEN-ER-NEW5

How we 'Ask Listen Do'

We will listen to your feedback.

ER-If-I-am-unhappy-DO-ER-NEW6

How we 'Ask Listen Do'

We will tell you what we will do or have done as a result of your feedback.

rule book

You can find out about the rules that staff should follow in this series of booklets called: What Dimensions does about…

You can download these from the My Easy Read guides webpage.

lady complaining

You can find out what Dimensions does when somebody makes a complaint in this Easy Read guide.

Download What Dimensions does about complaints

woman asking another woman questions

You can find out how to make a complaint in our guide called Making a complaint or speaking out.

Download Making a complaint or speaking out.

ER-unhappy-Home

You can find out how what to do if you are unhappy in your home in this easy read guide.

Download What to do if you are unhappy in your home.

ER-Complaints-survey

If you have made a complaint to us, you can complete Dimensions interactive easy read complaints satisfaction survey to let us know if you are happy with how your complaint was handled.

Download Dimensions interactive easy read complaints satisfaction survey

lady complaining

You can find out what Dimensions does when somebody makes a complaint by watching this accessible animation via this link: https://www.youtube.com/watch?v=TYXtlGPs3x0

Proving life can get better

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Regulated by

  • Care Quality Commission
  • CIW
  • Regulator of Social Housing
  • CHAS
  • CARE
  • 2023 Best Workplace for Wellbeing Great Place to Work®
  • GPTW Best Workplaces for Women 2022
  • 2022 Best Workplace for Wellbeing Great Place to Work®
  • Great Place to Work 2022
  • Great Places to Work 2021
  • Great Places to Work 2020
  • Great Places to Work
  • TSA
  • Mindful Employer
  • National Centre for Diversity
  • Disability Confident Employer
  • Driving up Quality

© Copyright Dimensions 2023. All rights reserved

Dimensions (UK) Ltd., Building 1430 , Arlington Business Park , Theale , Reading , RG7 4SA

A housing association and charitable registered society under the Co-operative and Community Benefit Societies Act 2014

Financial Conduct Authority No. 31192R and the Regulator of Social Housing 4648.

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