Families

The people we support are at the heart of everything we do, and we know that listening to families gives us the best chance of getting things right. As a family member we hope you will help us choose your loved one’s support team, play a central role in support planning and reviews, and speak up if you believe things are going off track.

The resources in this section will help you understand what to expect from Dimensions; our beliefs, how we work, and how to get involved in your loved one’s support. You’ll also find links to an array of other topics that we think may be of interest.

It makes a huge difference to our support teams when they receive compliments from families of the people they support. If you would like to pass on a compliment, you can do so here – thank you.

Helpline for families

We have set up a helpline for the families of the people we support. The line is open from 10am to 12pm, Monday to Friday, and will give family members the opportunity to ask questions of our team of family consultants.

Phone 0300 303 9161 or Email: Family.helpline@dimensions-uk.org