Compliments, complaints, safeguarding and whistleblowing
We recognise that feedback of all kinds helps us to learn and improve what we do. On this page you can access forms for sharing a compliment, making a complaint, raising a safeguarding concern and information on how to speak up (whistleblowing).
Click the links below to expand each section for more information and to submit your form.
We know that family and friends often compliment support workers and managers on the great job they do in supporting their loved ones. We also know that many of our colleagues feel uncomfortable about telling their team about the compliments they have received so they miss out on a chance to be recognised for their good work, and possibly win an award. Every year colleagues across Dimensions are nominated for our Inspiring People awards and the starting point for these awards can be a simple compliment from the family and friends of people we support. It’s not all about the awards though, a simple thank you can mean the world to our colleagues. Download our Family Factsheet about sharing a compliment The families team are here to help. You can contact them by email: Family.helpline@dimensions-uk.org or by phone Monday – Friday 10am – 12pm on 0300 303 9161. If you know someone who has done great work and would like to praise them, share your story with us. We will process and protect the information you share with us in line with our privacy notices. Download our Concerns complaints compliments policy Watch a BSL version of our Concerns complaints compliments policyHelpline for families
We are committed to providing a high quality service to our tenants, the people we support, their families and representatives. We recognise that feedback of all kinds helps us to learn and improve what we do. We always do our best to get things right but know that things can sometimes go wrong and there may be a reason to complain. We support the principles of the NHS England ‘Ask Listen Do’ project which is aimed at supporting organisations to learn from and improve the experiences of people with a learning disability, autism or both, their families and carers when giving feedback, raising a concern or making a complaint. We adhere to Local Government and Social Care Ombudsman guidance and the Housing Ombudsman Complaint Handling Code. You can find out more about the codes and guidance here. The families team are here to help. You can contact them by phone 0300 303 9161 or Email: Family.helpline@dimensions-uk.org If you are a tenant of Dimensions and are unhappy with your home, find out more information here. If you are a tenant of Dimensions and you want to make a complaint, this Easy Read may help you. If you are a member of staff your line manager or regional HR Officer may be best placed to help with your concerns. All complaints are dealt with under clear timescales and processes, outlined in our policies below. We will process and protect the information you share with us in line with our privacy notices.Helpline for families
You can make a complaint:
Our policies
Privacy
As an organisation supporting people with learning disabilities and autism we are committed to safeguarding people at risk. We encourage all our colleagues and members of the public to raise any concern they have about the welfare and safety of people we support and anybody at risk of harm. You can do this by contacting us directly using our ‘Raising a concern’ form below, by contacting the police, your local authority or our chief regulator: If you are a member of staff your line manager or regional HR Officer may be best placed to help with your concerns. Alternatively if you want to make a complaint please see our ‘Making a complaint’ page. We will process and protect the information you share with us in line with our privacy notices. Our policies
Whistleblowing in the workplace can be defined as; bringing to the attention of someone in authority an act, incident or procedure that is not right; or a concern or suspicion that something is unethical. This includes such issues as malpractice, dangerous activity, abuse, fraud or corruption. In most cases, a member of staff should be able to raise concerns with their immediate manager. However, where the member of staff does not feel able to do this, they can call the whistleblowing hotline (operated by an external, independent company). The number to use is 0800 915 1571. This service is available 24 hours a day and ensures the confidentiality of the person raising the concern. Download our Whistleblowing policy