Visiting and Support bubbles

This page was last updated on 22nd October 2021

Guidance on visits

In the light of the easing of pandemic restrictions earlier this week, we have updated our guidance documents on visits to Registered Care Homes and supported living services, and visits out from supported living services, in England. You can download these documents from the list below. Similar guidance will be applicable to Wales and further details on this will follow.

Our existing guidance on visits from Registered Care Homes continues to apply.

Full details on the easing of restrictions in Wales can be viewed here.

External visits to services

We have closed our day and respite services and are using their staff teams and buildings for emergency cover. These closures will be kept under review.

For the avoidance of any doubt, please be aware that all visitors to our shared services need to have taken a lateral flow test on the day of the visit and receive a negative result before being allowed to enter the home. This includes contractors, family members and visiting colleagues not based at the service.

We have purchased thousands of lateral flow test kits for these purposes, and will be making further purchases shortly. This new policy does not affect the regular testing already being provided to Registered Care Homes and supported living services by local authorities.

All visitors (including colleagues) will also be required to have their temperature checked before entering (this needs to be below 37.8 degrees Celsius) and will need to follow all infection prevention control measures and wear appropriate PPE. These rules apply to shared supported living services and Registered Care Homes.

If you have concerns please speak to your locality manager for updates.

Helpline for families

We have set up a helpline for the families of the people we support. The line is open from 9:30am to 1:30pm, Monday to Friday, and will give family members the opportunity to ask questions of our team of family consultants.

Phone 0300 303 9161 or Email: