Visiting and Support bubbles

This page was last updated on 17th December 2021

Guidance on visits

We have prepared comprehensive guidance on visits for both England and Wales which you can download below:

These include a limit of three regular visitors for each person living in a Registered Care Home, plus one designated essential care giver who can continue to visit even if there is a Covid-19 outbreak. The new regulations also state that people who stay away at the homes of family members or friends will now have to self-isolate for 14 days on their return if they are not fully vaccinated or exempt. In short, we are still supporting visits to our services and from our services to the homes of a family member or friend.

External visits to services

We have closed our day and respite services and are using their staff teams and buildings for emergency cover. These closures will be kept under review.

For the avoidance of any doubt, please be aware that all visitors to our shared services need to have taken a lateral flow test on the day of the visit and receive a negative result before being allowed to enter the home. This includes contractors, family members and visiting colleagues not based at the service.

We have purchased thousands of lateral flow test kits for these purposes, and will be making further purchases shortly. This new policy does not affect the regular testing already being provided to Registered Care Homes and supported living services by local authorities.

All visitors (including colleagues) will also be required to have their temperature checked before entering (this needs to be below 37.8 degrees Celsius) and will need to follow all infection prevention control measures and wear appropriate PPE. These rules apply to shared supported living services and Registered Care Homes.

If you have concerns please speak to your locality manager for updates.

Helpline for families

We have set up a helpline for the families of the people we support. The line is open from 9:30am to 1:30pm, Monday to Friday, and will give family members the opportunity to ask questions of our team of family consultants.

Phone 0300 303 9161 or Email: