Visiting homes

This page was last updated on 21st December 2022

External visits to support settings

Currently, there is no requirement for visitors to Dimensions homes to provide a negative LFD test result. Additionally, there is no need for temperatures to be taken before entry or a Health Declaration form to be completed.

However, where any persons supported within their home have symptoms of Covid-19 and/or have tested positive (by LFD or PCR test) only essential visits by family members or friends will be permitted. Ideally, these visits will be supported outside, where practical, but where this is not possible visits within the bedroom of the family member can be allowed.

Visitors should not enter the homes of the people we support if they are feeling unwell, even if they have tested negative for COVID-19, are fully vaccinated and have received their boosters. Transmissible viruses such as flu, respiratory syncytial virus (RSV) and norovirus can be just as dangerous as COVID-19. If visitors have any symptoms that suggest other transmissible viruses and infections, such as cough, high temperature, diarrhoea or vomiting, they may not be allowed entry until after they feel better

Helpline for families

We have set up a helpline for the families of the people we support. The line is open from 9:30am to 1:30pm, Monday to Friday, and will give family members the opportunity to ask questions of our team of family consultants.

Phone 0300 303 9161 or Email: